Power off the Apple iOS device and then power the device back on. This will resolve the issue. If the issue persists please contact customer service at 1-866-606-3876.
Yes the perpetual license fee is $99.99.
Yes if the Apple ID is the same on both devices.
We recommend listening 2-4 hours per day. Breaking the listening segments up into 15, 30 or 45 minute sessions is easier to work into one’s lifestyle and can be more impactful. More information can be found by clicking on the (i) icons on each page inside the application.
Yes, as long as the activity does not increase your heart rate then it is a healthy activity to do while listening to Tinnitus Alleviator.
Customizing optimizes the benefit of the application because the music is customized exactly to your hearing. The profiles are all different, we can reassure you of that, those are there for quick relief if you do not have time or do not wish to customize the audio on your own. Profile 1 is tailored for someone with normal hearing, Profile 2 has a slight hearing loss @ 8kHz-12kHz, Profile has even worse hearing loss through all frequencies.
The hearing test will conclude and just “close” and revert you back to the Customize Screen. The L (left ear) & R (right ear) values that are now displayed in the audiogram at the top of the Screen are from the hearing test. The values change automatically.